Terms and Conditions

These Terms govern access to the LeisureCheck website and the purchase or use of LeisureCheck reports and related online services. By submitting an order, requesting a free report, or using a report, you agree to these Terms.

1. About LeisureCheck

LeisureCheck is operated by LeisureCheck Buyer Intelligence Pty Ltd ACN 702 190 332 ABN 89 702 190 332. In these Terms, LeisureCheck, we, us and our refer to that company.

LeisureCheck provides online buyer intelligence about caravans and related vehicles in the Australian market. We do not sell caravans, act for sellers, arrange finance, provide insurance, or guarantee that a caravan or tow vehicle is suitable or safe.

2. Who may use the services

You must be at least 18 years old and legally capable of entering a contract. If you order for another person or organisation, you confirm that you have authority to provide the information and accept these Terms on their behalf.

3. Services

The services available at launch are described below. The inclusions shown on the checkout page at the time of purchase form part of your order.

• Free Caravan Match Report. A short automated report that compared buyer preferences with available caravan information and could identify potential matches. It is no longer offered for new requests from 30 October 2026; these Terms continue to apply to reports already requested.
• Basic Report (previously the Standard Pre-Purchase Assessment). A paid online assessment priced at $59 AUD, based on the submitted caravan, listing, vehicle and buyer information and the service inclusions shown at checkout.
• Platinum Report (previously the Platinum Pre-Purchase Assessment). A paid online assessment priced at $99 AUD that includes the expanded intelligence features shown at checkout and a PPSR search where the required identifiers are supplied and accepted.

4. Online assessment only

Unless an order expressly states otherwise, LeisureCheck does not physically inspect the caravan, tow vehicle, documents or seller. A report cannot identify every defect, alteration, safety issue, ownership issue or misrepresentation. Photographs, listings and documents may omit material facts.

A LeisureCheck report is decision-support information. It is not mechanical, structural, engineering, electrical, gas, roadworthiness, legal, financial, insurance or valuation advice. Before committing to a purchase, you should obtain any physical inspection, weighing, engineering confirmation, document check or professional advice appropriate to the transaction.

5. Information you provide

You must provide complete and accurate information, including vehicle identity, variant, towing specifications, caravan identity, listing details and contact information. You must have permission to upload any photograph, document or personal information concerning another person.

The quality of a report depends on the information supplied and reasonably available. LeisureCheck is not responsible for an incorrect or incomplete conclusion caused by inaccurate, incomplete, outdated or misleading customer or third-party information, except to the extent responsibility cannot lawfully be excluded.

6. Automated analysis and external information

LeisureCheck uses software, rules-based scoring, automated analysis and artificial intelligence to organise evidence, identify inconsistencies and explain findings. Automated outputs may contain errors. Material decisions should be checked against the cited evidence and confirmed with an appropriately qualified person where safety, legal rights or significant expenditure is involved.

Reports may use information from manufacturers, dealers, sellers, government registers, public websites, search providers, review platforms and other third parties. That information may be incomplete, incorrect, unavailable or changed after the report is generated. References and links are provided for context and do not mean LeisureCheck endorses the source.

7. Towing and safety information

Towing suitability depends on the exact tow vehicle, variant, build date, modifications, accessories, loads, passengers, towball mass, axle limits, GVM, GCM and the caravan’s actual loaded mass. Published towing capacity alone does not establish a safe or lawful combination.

Do not rely on a preliminary, unresolved, partial or insufficient-evidence towing result. Confirm all ratings using the applicable vehicle compliance information and current manufacturer documentation, and obtain professional weighing or engineering advice where required. The driver and owner remain responsible for loading, maintenance, roadworthiness and legal compliance.

8. PPSR information

A PPSR result reflects the information returned for the supplied identifier at the time of the search. It does not prove ownership, vehicle condition or the seller’s identity, and it does not replace verification of the VIN or other identifier against the physical caravan and documents.

You must review the PPSR search result and any certificate carefully. A registered security interest, stolen status, write-off status, identifier mismatch or unavailable search result requires further investigation before payment or transfer.

9. Prices and payment

Consumer prices are stated in Australian dollars and include any unavoidable charges unless clearly stated otherwise. Payment is processed by an external payment provider. LeisureCheck does not ordinarily receive or store complete payment-card details.

The Basic Report and the Platinum Report are each a one-time payment. The First 100 Platinum Promotion ended on 30 October 2026 and is not available for new orders. Orders already placed under it remain governed by the terms that applied when they were placed.

An order is accepted when payment is authorised and LeisureCheck confirms that processing has begun. We may decline or refund an order if required information is missing, the requested service cannot be lawfully supplied, or a technical or security issue prevents processing.

10. Processing and delivery

Automated processing normally begins immediately after payment. Paid reports are normally delivered by email within 24 hours after LeisureCheck receives a complete order. This timeframe may be extended by incomplete inputs, source unavailability, payment review, third-party outages, security checks or events outside our reasonable control.

You are responsible for providing a working email address and checking spam or junk folders. If a report has not arrived within 24 hours, contact support@leisurecheck.com.au. We will investigate and, where appropriate, resend, complete, correct or refund the service in accordance with Australian Consumer Law.

11. Cancellations, refunds and corrections

You may request a change-of-mind cancellation before automated processing begins. Because processing normally starts immediately, cancellation may no longer be available shortly after payment. Change-of-mind refunds are not provided after processing begins or a report is supplied.

This restriction does not limit any right or remedy under Australian Consumer Law. The separate LeisureCheck Refund and Cancellation Policy forms part of these Terms.

If you believe a report used incorrect submitted information or contains a material processing error, contact support@leisurecheck.com.au promptly with the order or report reference and an explanation. We may request supporting information before deciding the appropriate correction or remedy.

12. Australian Consumer Law

Our services come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Where the law permits liability to be limited, LeisureCheck may limit its liability to supplying the service again or paying the reasonable cost of having the service supplied again. This limitation does not apply where it would be unlawful or unfair to rely on it, or to liability that cannot lawfully be limited.

13. Your purchase decision

You control the purchase decision and should consider the report together with inspections, contracts, seller representations, finance, insurance and professional advice. A match, score, rating or favourable finding is not a warranty, approval or guarantee of condition, safety, legality, value, future performance, resale value, manufacturer viability or suitability for your circumstances.

14. Intellectual property and permitted use

LeisureCheck owns or licenses the website, report design, scoring methods, written content, software and branding. When a report is supplied, you receive a personal, non-exclusive, non-transferable licence to use and share that report for your own proposed purchase and related professional advice.

You must not sell, publish, scrape, systematically copy, reverse engineer, alter or use LeisureCheck content or reports to create a competing product or database without written permission. You may provide an unaltered report to your adviser, financier, insurer, repairer or another person directly involved in the proposed purchase.

15. Acceptable use

You must not misuse the website, interfere with its security or operation, submit malicious material, impersonate another person, infringe rights, conduct automated extraction, or use a report to mislead another person. We may suspend access or decline an order where reasonably necessary to protect customers, third parties, LeisureCheck or the service.

16. Privacy and communications

Personal information is handled under the LeisureCheck Privacy Policy. Transactional messages about an order or report may be sent without marketing consent where permitted by law. Marketing messages are sent only where LeisureCheck has the required consent or another lawful basis, identify LeisureCheck and provide a functional unsubscribe method.

17. Website and service availability

We may maintain, change or discontinue features and may correct website or report errors. We will not materially reduce a paid service after accepting an order without providing an appropriate alternative or remedy. We do not guarantee uninterrupted access to the website or external data sources.

18. Complaints

Send service complaints to support@leisurecheck.com.au and legal or privacy matters to legal@leisurecheck.com.au. Include your name, order or report reference, the issue and the outcome requested. We will acknowledge and investigate the matter within a reasonable time.

19. Changes to these Terms

We may update these Terms for future orders. The version presented when you place an order applies to that order unless a change is required by law or you agree to the change. The effective date appears at the beginning of these Terms.

20. Governing law

These Terms are governed by the laws of Queensland, Australia. Each party submits to the courts of Queensland and courts entitled to hear appeals from them. Nothing in this clause removes any mandatory right or remedy available to a consumer under Australian law.

21. Contact

LeisureCheck Buyer Intelligence Pty Ltd ACN 702 190 332 ABN 89 702 190 332. Website www.leisurecheck.com.au. Customer support support@leisurecheck.com.au. Legal and privacy enquiries legal@leisurecheck.com.au.