Refund and Cancellation Policy

This policy explains when a LeisureCheck order may be cancelled, corrected, supplied again or refunded. It applies in addition to rights that cannot be excluded under Australian Consumer Law.

1. Processing begins immediately

LeisureCheck reports are personalised digital services. Automated processing normally begins immediately after payment or submission. By placing a paid order, you request immediate performance of the service.

2. Change-of-mind cancellation

You may request cancellation for change of mind before automated processing begins. If cancellation is confirmed before processing begins, LeisureCheck will refund the amount paid to the original payment method.

Once processing has begun or the report has been supplied, LeisureCheck does not provide a change-of-mind refund. Because processing normally starts immediately, the opportunity to cancel may be very short.

3. Consumer guarantees

Nothing in this policy excludes, restricts or modifies a guarantee, right or remedy under Australian Consumer Law that cannot lawfully be excluded. Depending on the circumstances, a customer may be entitled to correction, resupply, cancellation, a refund or compensation where a service fails to meet an applicable consumer guarantee.

4. Incorrect customer information

A report generated from information you entered incorrectly does not ordinarily qualify for a refund. Contact support@leisurecheck.com.au promptly. Where practical, LeisureCheck may correct or regenerate a report as a goodwill measure, and may charge reasonable additional costs if substantial new processing or third-party fees are required.

5. Technical failure or non-delivery

If LeisureCheck cannot complete or deliver a paid report, we will investigate and may retry processing, resend the report, correct the service, offer an equivalent solution or provide the remedy required by law. If a paid service cannot be supplied within a reasonable time and no acceptable alternative is available, we will refund the affected service.

Check spam and junk folders before reporting non-delivery. Contact support@leisurecheck.com.au if the report has not arrived within 24 hours of a complete order.

6. Duplicate payments

Confirmed duplicate charges for the same order will be refunded to the original payment method.

7. First 100 Platinum Promotion

The First 100 Platinum Promotion ended on 30 October 2026. For any purchase made under it, a refunded promotional purchase does not restore a promotional allocation. This does not limit your statutory consumer refund rights or any remedy under Australian Consumer Law, and it does not affect your entitlement to a refund of the amount you paid where this policy or the law provides for one.

8. PPSR and other third-party searches

A completed third-party search cannot be cancelled for change of mind after it has been submitted. If the search was conducted using the identifier you supplied, dissatisfaction with the returned result does not by itself create a refund entitlement. This does not limit remedies available where LeisureCheck failed to provide the purchased service with due care and skill or another consumer guarantee applies.

9. How to request a remedy

Email support@leisurecheck.com.au with your name, order or report reference, purchase email address, the problem and the remedy requested. Do not email complete payment-card details. We may request evidence reasonably required to investigate.

10. Refund processing

Approved refunds are returned to the original payment method. Financial institutions and payment providers control when the funds appear in your account. LeisureCheck will confirm when it has instructed the refund.

11. Contact

LeisureCheck Buyer Intelligence Pty Ltd ACN 702 190 332 ABN 89 702 190 332. Refund and cancellation requests support@leisurecheck.com.au.