Privacy Policy

This Privacy Policy explains how LeisureCheck Buyer Intelligence Pty Ltd collects, holds, uses and discloses personal information through its website, forms, reports, communications and supporting services.

1. Our privacy commitment

LeisureCheck designs its privacy practices around the Australian Privacy Principles where they apply and may voluntarily follow the same standards more broadly. This policy should be read with any collection notice shown when information is requested.

2. Personal information we collect

The information collected depends on how you use LeisureCheck and may include:

• identity and contact information, including name and email address
• order, payment status, invoice and customer-support records
• buyer preferences, travel plans, household or traveller numbers, budgets and purchase requirements
• caravan, listing, seller, tow vehicle, VIN and other vehicle information supplied for a report
• photographs, documents, URLs and free-text responses uploaded or submitted by you
• technical information such as IP address, device, browser, timestamps, security logs, cookies and service interactions
• marketing preferences, consent records, survey responses and communications
• report results, evidence references, confidence assessments and service telemetry linked to an order

3. How we collect information

We collect information directly from you through online forms, checkout, email, support requests and website use. We may also receive information from a person ordering for you, payment and form providers, government or industry registers, manufacturers, sellers, listings, public websites, search providers and other sources used to prepare a report.

Where you provide information about another person, you must be authorised to do so and should make them aware of this policy where reasonable.

4. Why we use information

We may collect, hold, use and disclose personal information to:

• accept, process and deliver free and paid reports
• match buyer requirements, assess evidence, calculate scores and explain report findings
• conduct PPSR and other requested checks
• verify payments, prevent fraud, secure and operate the service
• provide support, corrections, refunds and complaint handling
• maintain business, tax, audit and transaction records
• test, troubleshoot, measure and improve our reports and systems
• create and use aggregated or de-identified statistics, datasets and research
• send service communications and, with the required consent or lawful basis, marketing communications
• comply with law and establish, exercise or defend legal rights

5. Automated analysis and artificial intelligence

LeisureCheck uses computer programs to process submitted personal information and vehicle information. These systems may structure form responses, apply eligibility rules, compare preferences, score or rank caravan candidates, identify evidence gaps, analyse uploaded material and generate report explanations.

The information used may include buyer requirements, budget, travel and household details, tow vehicle information, caravan details, photographs, documents and listing information. The resulting report may influence a customer’s purchase investigation, but LeisureCheck does not make a binding decision about whether the customer may buy, finance, insure or use a vehicle.

Customers should review material findings and may contact support@leisurecheck.com.au to request clarification or correction of information used in a report.

6. Service providers and disclosures

We disclose or make information available only as reasonably required to operate the service, complete requested checks, comply with law or protect legitimate interests. Recipients may include form, payment, automation, hosting, database, cloud, email, analytics, search, artificial-intelligence, security and professional service providers, as well as PPSR or other information providers.

Current providers may include Fillout, Stripe, Make, Netlify, Neon, Microsoft, OpenAI, Serper, Google (Google Analytics and Google Ads) and providers used to access PPSR information. Provider roles and arrangements may change as the service develops. We do not sell personal information.

7. Overseas handling

Some providers may store, process or access information outside Australia. Likely locations may include the United States and countries in the European Union or European Economic Area, together with other locations used by a provider’s infrastructure or support operations. Where Australian privacy law applies, LeisureCheck will take reasonable steps required for applicable overseas disclosures and will review provider safeguards appropriate to the information and service.

8. Direct marketing

Order confirmations, report delivery, security notices and support messages are service communications. Requesting or purchasing a report does not automatically subscribe you to marketing. LeisureCheck will seek marketing consent through a separate, optional and unticked checkbox and will keep a record of that choice.

Marketing emails will identify LeisureCheck, include current contact details and provide a functional unsubscribe option. You may withdraw marketing consent at any time. Unsubscribing from marketing does not prevent necessary service communications about an existing order.

9. Cookies and analytics

The website may use cookies and similar technologies for essential operation, security, preferences, measurement and analytics. Where required, choices or notices will be provided. Browser controls may restrict cookies, although some website functions may then be unavailable.

We use Google Analytics, a web analytics service provided by Google, to understand how visitors find and use the website, measure the performance of our pages and marketing, and improve the website and our services. Google Analytics uses cookies and similar technologies to collect information such as the pages you visit, how you arrived at the website (for example from a search engine, social media or a campaign link), the time spent on pages, your device and browser type, and an approximate location derived from your IP address.

The website is configured so that names, email addresses, phone numbers, vehicle identification numbers, payment or checkout references, form submission references, report references and report contents are not intentionally sent to Google Analytics. We use analytics information to understand website use in aggregate, not to identify individual visitors. Google may process analytics information outside Australia, including in the United States (see section 7).

When a payment is confirmed, the website may record the purchase in Google Analytics: the assessment purchased, the amount paid and a coded purchase reference that does not contain your name, contact details or payment details. Where we advertise with Google Ads, this purchase information may be shared with Google Ads to measure whether our advertising leads to purchases. We do not use Google Analytics for remarketing or personalised advertising.

You can manage analytics cookies through your browser settings, for example by blocking or deleting cookies, or by installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout). Blocking analytics cookies does not prevent you from using the website. Information about how Google uses data from websites that use its services is available at https://policies.google.com/technologies/partner-sites.

10. Storage security and data breaches

LeisureCheck uses reasonable technical and organisational safeguards appropriate to the nature of the information, including controlled access, authentication, logging, encrypted connections and managed service providers. No online system can be guaranteed completely secure.

We maintain processes to assess and respond to suspected data breaches and will make notifications where required by applicable law.

11. Retention and de-identification

Identifiable information collected for a free Caravan Match Report is retained for up to 24 months from collection. At the end of that period, LeisureCheck will delete or de-identify it unless a longer period is required by law or reasonably necessary for an active complaint, security matter or legal claim.

Paid customer, order, transaction and report records may be retained for up to seven years where reasonably required for service delivery, corrections, complaints, fraud prevention, legal claims, tax, accounting, audit or business records. A shorter or longer period may apply where required or permitted by law or where a record remains reasonably necessary for an active matter.

When identifiable information is no longer required, LeisureCheck will take reasonable steps to delete it or de-identify it where applicable. Aggregated or de-identified information that no longer identifies an individual may be retained and used for research, analytics, product improvement, evidence quality and future services.

12. Access, correction and deletion requests

You may ask to access or correct personal information LeisureCheck holds about you. You may also request deletion or de-identification. Some information may need to be retained for legal, security, accounting, dispute or record-keeping purposes, and privacy law does not provide an absolute right to deletion in every circumstance.

Send requests to legal@leisurecheck.com.au. We may need to verify your identity and may refuse or limit a request where authorised by law. If a request is refused, we will explain the reason where required and describe available complaint options.

13. Privacy complaints

Send a written privacy complaint to legal@leisurecheck.com.au with enough detail for us to investigate. We aim to acknowledge the complaint promptly and provide a response within 30 days where reasonably practicable. If you are not satisfied and the Privacy Act applies, you may be able to complain to the Office of the Australian Information Commissioner.

14. Children

LeisureCheck services are intended for adults. We do not knowingly invite children under 18 to create accounts or purchase reports. Information about children travelling in a caravan should be limited to what is reasonably required for sleeping layout, capacity and safety analysis and should be submitted by an authorised adult.

15. External links

Reports and the website may link to third-party sites. LeisureCheck does not control their privacy practices. Review the relevant third party’s privacy information before providing personal information.

16. Changes to this policy

We may update this policy when our services, providers or legal obligations change. The current version and effective date will be published on www.leisurecheck.com.au. Material changes will be communicated where required.

17. Contact

Privacy enquiries, access or correction requests, deletion requests and privacy complaints should be sent to legal@leisurecheck.com.au. General customer support should be sent to support@leisurecheck.com.au.