Straight answers before you buy.
If your question isn’t answered here, email support@leisurecheck.com.au.
What LeisureCheck is
What exactly is LeisureCheck?
LeisureCheck is an online buyer-intelligence service for Australian caravan buyers. We turn your needs, a caravan listing and available evidence into a clear report on a caravan you’ve found: the Basic Report ($59) or the Platinum Report ($99).
Could I find this information myself?
Some of it, yes. You can search for recalls, read owner discussions, compare advertised prices and arrange your own PPSR search.
The harder part is knowing what else deserves investigation, whether a result applies to the caravan you’re considering and what it means alongside the other findings.
LeisureCheck brings those checks together in a structured assessment. It distinguishes reported concerns from confirmed findings, identifies missing evidence and explains what to investigate next.
Platinum goes further into areas buyers may overlook, including construction and repair considerations, manufacturer stability, parts and warranty support, and age-related maintenance and moisture considerations.
You’re paying for the research, the assessment and the practical guidance connecting it to your purchase.
Is LeisureCheck a physical inspection?
No. LeisureCheck does not physically inspect, mechanically test, or engineer-certify any caravan. We work from the listing, photos, information you provide, and publicly available records where applicable. If our findings suggest a physical inspection is warranted — for example, suspected water ingress or structural damage — we say so directly rather than guessing.
Is LeisureCheck a towing certification, financial adviser or legal adviser?
No, none of these. LeisureCheck does not provide towing certification, financial advice, or legal advice. Our reports are decision support to help you compare, question, negotiate or walk away with more confidence — the final decision, and any legal, financial or towing-compliance checks, remain yours to make or arrange.
What does Platinum include that Basic doesn’t?
Basic is a focused, evidence-led assessment of one caravan. Platinum is the most comprehensive assessment and goes further where the evidence allows: manufacturer business stability, construction and materials, running gear, parts, support and warranty information, long-term ownership considerations, deeper risk analysis, AI photo review where suitable photos are supplied, and a PPSR search where valid identifiers are provided. It is a deeper assessment, not Basic with a PPSR add-on. Which sections appear depends on the evidence available for your caravan.
Will LeisureCheck tell me whether I can tow a caravan with my vehicle?
No. LeisureCheck does not assess towing compatibility or confirm that a combination is safe or legal to tow. Towing suitability depends on the exact tow vehicle, variant, modifications, loaded weights and the caravan’s compliance details, so confirm it with the vehicle manufacturer, the caravan manufacturer or a qualified weighbridge or towing professional before you buy.
What does a PPSR check cover, and when is it included?
A PPSR (Personal Property Securities Register) search can help confirm whether a caravan is recorded as encumbered (for example, subject to a registered finance interest) or reported stolen, based on the identifiers submitted. It is included with the Platinum Report when accepted identifiers — such as a valid VIN/chassis number — are available for the caravan in question. The Basic Report does not include a PPSR search, but explains how to run your own. A PPSR result reflects what is recorded on the register; it does not replace a physical inspection or guarantee the caravan is free of all risk.
How do I pay?
Reports are paid through a secure checkout after you submit the intake form for the caravan you’re considering. Prices are one-time payments in Australian dollars (AUD): Basic Report $59, Platinum Report $99. The price displayed is the amount charged at checkout.
How long until I receive my paid report?
Paid reports are normally delivered by email within 24 hours after LeisureCheck receives a complete order. This timeframe may be extended by incomplete inputs, source unavailability, payment review, third-party outages, security checks or events outside our reasonable control. Check your spam or junk folder, and contact support@leisurecheck.com.au if your report hasn’t arrived within 24 hours.
What’s your refund policy?
Our full refund terms are set out in the Refund Policy. If you believe there’s an issue with a report you’ve received, contact support@leisurecheck.com.au and we’ll work through it with you.
What happens to the information I submit?
Information submitted through our forms is used to prepare your report and is handled in line with our Privacy Policy. Marketing communication is opt-in only and never bundled into required terms. Identifiable information collected for a Free Caravan Match Report (no longer offered) is retained for up to 24 months and then deleted or de-identified, unless a longer period is required by law or reasonably necessary for an active complaint, security matter or legal claim. Paid customer, order, transaction and report records may be retained for up to seven years for the purposes described in the Privacy Policy. Privacy questions go to legal@leisurecheck.com.au.
Should I still get a physical inspection?
Often, yes — especially for an older caravan, a private sale, or where our assessment flags suspected water ingress, structural or electrical concerns. LeisureCheck is designed to reduce blind spots and sharpen the questions you ask, not to replace a qualified physical or mechanical inspection where one is warranted.
Does LeisureCheck only cover Australia?
Yes. LeisureCheck is based in Queensland and, at launch, supports Australian caravan buyers and listings Australia-wide.